In the Blog

Attention secret shoppers

September 18th, 2007     by Nicole Cohen     Comments

Although I’ve had my share of retail jobs over the years, I’ve never thought very much about secret shoppers – people who are hired to pretend to be shoppers in order to evaluate employees at hotels, restaurants and stores, then report to back to management – other than to hope, as a worker, I wasn’t secret shopped. Luckily, Michelle Langlois has given the practice a thorough assessment over at, revealing why secret shopping is a serious labour issue for service workers, most of whom are women and young workers. Secret shopping, Langlois notes, is “a billion-dollar retail practice [that] entices low-wage workers to spy on other workers.” Read on for her other insights.

Tags: on the job

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